Privacy Policy

EnTrade Limited (‘we’, ‘us’ or ‘our’) is a company owned by Wessex Water Limited and part of the YTL group.

The information we provide in our Privacy Notice (this notice) relates to the collection and use of the personal data of sole traders and individuals who are in business partnerships. It does not apply to information we collect or use in relation to public bodies, companies or other corporate entities.

About us and why we need you to give us information about yourself

We want you to understand how and why we will collect and use the information you give us or we get about you so you know what we're doing with it.

As we're asking for this information, we need to make sure that it is looked after even when we need to give it to someone else to do things for us. The law calls this responsibility being a 'controller'. We also have a Data Protection Officer to help us ensure that we treat information as the law says we should and do as much as we can to look after the information you give us. If you want to get in touch with us, please see the details at the end of this notice.

We work with other organisations to achieve our purposes and ask them to provide services on our behalf.

We have arrangements with ARUP Associates Limited (‘ARUP’) to develop workshops and focus groups and to:

produce newsletters, webinars and events such as demonstration days;
create peer-to-peer learning and information exchange opportunities;
develop targeted landowner recruitment for trial schemes.

ARUP work closely with Wheatley Young Partners who provide expertise in environmental strategy, policy, regulation, market design, and communication - together, they are our Business Partners.

We explain this more in the rest of the policy which we hope you'll read carefully.

Just so you know, we are registered with the Information Commissioner's Office under registration ZB445650 and are registered under company number 13829768, our registered office being Wessex Water Limited, Claverton Down Road, Claverton Down, Bath, BA2 7WW.

ARUP is registered with the Information Commissioner’s Office under registration Z7251871.

What personal data do we collect about you?

We may collect and use your personal data in the following ways:

Information you give us. You can give us personal information by filling in forms on our website: https://entrade.co.uk/ (our site) or by contacting us by phone, email or otherwise. This might be information you give us when you register to use our site, sign-up to receive information and/or register your interest in a scheme or initiative. The information you give us may include your name, address, email address, phone number and confirmation of farming practices.
Information we collect about you. As well as you giving us information, we may gather it when we are providing a service to you. This will include, for instance, details of your farming practices and other information concerning environmental activities which is entered on the bidding platform. This can help us to design future schemes.
Information we receive from other sources. We work closely with a number of organisations we trust (including our Business Partners) and may receive information about you from them.

How do we use your personal data?

We'll use your personal data grouped under the lawful bases below in the following ways.

Our legitimate interests for using your personal data are:

to process and respond to requests, enquiries and complaints we receive from you;
to discuss products and services provided by you;
to communicate with you about services provided and available to you;
for audit purposes;
to carry out customer satisfaction research;
to improve our products and services;
to stop or detect someone committing fraud or help catch them.

We carry out a task in the public interest involving your personal data where we:

develop nature-based projects with landowners;
to carry out market analysis on a non-personal basis and assess the outcomes delivered by nature-based projects;
manage bids from buyers and investors to buy environmental credits resulting from nature-based projects;
provide environmental credits to credit buyers and credit investors;
manage and administer registrations as project suppliers, credit buyers, credit investors or their agents on our trading platform.

We are under a legal obligation to use your personal data where we:

make sure our records are correct and up-to-date
provide information to the Environmental Markets Board.

How do we share your personal data?

We will not share your personal data unless we need to as part of providing services or administering projects or where the law lets us do so. If we do have to share your information then we'll keep it to a minimum to let the person or organisation do what we've asked or to use if for purposes you would expect or as the law requires. We may need to share your information with other organisations as follows.

We may share some of your information with local authorities and other Government bodies such as Natural England or the Environmental Markets Board.

We sometimes use agents and service providers to process personal information on our behalf. For example, we may use other companies to send out letters and other documents and to maintain our IT systems. Where we use other organisations to process your personal information, we will ensure that they can demonstrate they have adequate security measures in place to safeguard it.

We may share your information which you tell us about how you are fulfilling your project commitments and use of land with our Business Partners.

We will release your personal information when we're required to do so for legal purposes or as part of legal proceedings.

We may give information we hold about you to a third-party as part of the process of selling our business, in which case we may provide your information to a prospective buyer.

We will disclose your personal data if we're under a duty share your personal data in order to comply with any legal duty, or in order to enforce our rights and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention.

We may transfer or share your information with other companies in the YTL group for them to supply us with services. If we want to share it for a reason you wouldn't normally expect then we will explain why by letting you know the purposes and, if we need your agreement, then we'll check you are happy with this before we share it.

We carry out customer satisfaction surveys through specialist companies which we ask to check what our customers think so we can act on the feedback to improve what we do.

Where we store your personal data

All the information you give us is stored on our secure servers. If we have given you a password (or you have chosen one) then you need to keep this password confidential. Please don't share your password with anyone.

To get the best value for money when we improve our computer systems and websites, we use part of YTL group’s development services which are based outside of the European Economic Area. Some development projects may involve them working with your information. If this happens, we will take proper steps to keep your information safe through protective contract clauses and by making sure your information stays protected within our own UK security arrangements using high standards of encryption in any transfer.

Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data sent to us by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent someone who doesn't have our authority from accessing it.

How long we need to keep your information

We will need to keep details about your use of our services for as long as you use our site and platform or for the time you are involved in any project or initiative and then for 6 years after that as we may need to refer to it to sort out any differences or problems that arise after our relationship ends. If you have registered for information then we will usually keep your information for two years and then ask you if you still want us to contact you.

Your rights

You have a series of rights to do with the information we hold about you if you are an individual and not a corporate body. These are:

Your right to be informed - this notice is an example of this. We may need to update this notice if we need to do something different with your information and so we may change it on our site. We will also provide you with details about how we use your information when we collect it from you.
Your right of ‘access’ - you have the right to request a copy of the personal information that we hold about you. Please email requests to info@entrade.co.uk or contact the Data Protection Officer whose details appear at the end of this notice. We have a calendar month to respond to your request for information. If we need more information to process your request, we will contact you to let you know.
Your right to erasure - you have the right to request that your personal information be deleted where there is no longer a legitimate purpose for it being processed.
Your right to restrict processing - you have the right to ask us to restrict or suppress our use of your personal data. If we agree that we should stop processing it, we will still hold it but will not use it.
Your right to rectification - it is important that the information we are holding is accurate and up to date so if you think any of your information is incorrect or needs updating then let us know and we will update it as soon as we can.
Your right to object - if you don't want us to use your personal information anymore then you can ask us to stop what we're doing with it. Please bear in mind though that we need it to provide services to you and we may need to keep your data for a certain amount of time as we've explained above. You can also ask us not to use your personal data for marketing purposes. You can exercise this right at any time by using the Personal Details page on our site, contacting us at info@entrade.co.uk or by contacting our Data Protection Officer whose details are at the end of this notice. If you ask to stop using your personal information then we will contact you to confirm the position as there may be some circumstances where we will have to continue using it.
Your right to information about automated decision making - some of the information you provide is used to make decisions about applications solely through a computer programme using particular information you submit when you register and during participation in the bidding process. This decision-making does not have an effect on your legal status or legal rights, nor is it intended to have similar effects on your circumstances, behaviour or choices.
Your right to data portability - you have the right to ask us to give you a copy of the personal information you have provided to us in a structured, commonly used and machine-readable form.

With respect to certain rights, we may ask for a copy of your passport or driving licence and for a recent copy of a document that shows your address before we can respond to a request.

Links to other websites

Our site may contain links to and from the websites of our partner networks and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies and that we do not accept any responsibility or liability for these notices.  Please check these notices before you submit any personal data to these websites.

Changes to our privacy notice

We will update this notice from time to time to keep you informed of any changes to the ways in which we use your personal data. Any changes we may make to our privacy notice in the future will be posted on our site and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy notice.

Complaints

If you're not happy and have issues with the way we've dealt with your information or your rights then you can ask the Information Commissioner's Office to look into what we've done. They can be reached at ico.org.uk or by phone on 0303 123 1113 or by writing to ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Contact

Questions, comments and requests regarding this notice are welcomed and should be emailed to either info@entrade.co.uk or please write to:

The Data Protection Officer
Operations Centre
Claverton Down Road
Claverton Down
Bath
BA2 7WW